Shipping Policy

1. Delivery within Vietnam

Song Huong Pharmacy delivers nationwide for orders placed on this website, Facebook, Zalo or by phone.

Delivery time

• Da Nang and Quang Nam urban areas: 1–2 working days.
• Other provinces and cities: 2–4 working days.
• Remote areas: 3–5 days, depending on the area.

After you order, our customer care team confirms the order, payment method and delivery time with you within 3 hours (excluding Sundays and public holidays).

We choose the carrier that best suits your address and timing. Partners include Giaohangtietkiem, Viettel Post, Giaohangnhanh, Ahamove and EMS.

Packaging

• Every product is carefully packed and sealed before it is handed to the carrier.
• Please check the seal before accepting the parcel.
• For special delivery times or locations, we agree the details with you before shipping.

Shipping fees

• Free delivery for orders of 500,000 VND or more within Da Nang and Quang Nam urban areas.
• Orders under 500,000 VND: the carrier’s standard fee applies and is quoted before we confirm your order.
• Other provinces and remote areas: the carrier’s fee is quoted when we confirm your order.

2. International delivery

We ship outside Vietnam through reputable international carriers. Please contact us by phone or online so we can advise on delivery and payment. Once your order is confirmed, we send you the shipping fee, delivery time and tracking number.